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terms and conditions

company info

Harbor of men (BV)

Leopoldstraat 63, 2000 Antwerpen

BTW BE 0726.532.671

Article 1: general terms

The e-commerce website of harbor of one, a sole proprietorship with a registered office at Leopoldstraat 63, 2000 Antwerp Belgium, VAT BE 0726,532.671 offers its customers the opportunity to purchase the products from its online store online.

These Terms and Conditions apply to every order placed by a visitor to this e-commerce website (“Customer”). When placing an order through the Harbor online store or one must expressly accept these Terms and Conditions, which he agrees to the applicability of these Terms, excluding all other conditions. Additional terms and conditions of the Customer are excluded, except where they have been accepted priorly, in writing and expressly by Voel.

Article 2: Price

All listed prices are expressed in EURO, always including VAT and all others required by the Customer to bear taxes or taxes.

If delivery, reservation or administrative costs are charged, this shall be stated separately. All items are shipped by Feel, on-site retrieval is not possible. This shipment will be subject to a charge. These are mentioned in the check-out process.

The indication of price refers only to the articles as defined by the word. The accompanying photos are intended to be decorative and may contain elements that are not included in the price.

Article 3: Offer

Despite the fact that the online catalogue and the e-commerce website are compiled with the utmost care, it is still possible that the information offered is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer bind Harbor or one does not. In terms of the accuracy and completeness of the information offered, sense is only held until a commitment to the means. Harbor or one is under no circumstances liable in the event of manifest material errors, printing or printing errors.

When the Customer has specific questions about e.g. sizes, colour, availability, delivery time or delivery method, we ask the Customer to contact our customer service in advance.

The offer always applies as long as the stock lasts and can be adjusted or withdrawn at any time by Harbor or one. Harbor or one cannot be held liable for the unseeded availability of a product. If an offer has a limited period of validity or is subject to conditions, this is explicitly stated in the offer.

Article 4: Online purchases

The order procedure is as follows: the Customer places items in his/her cart, then the Customer clicks on to the ‘cash register’ where an overview of the cart is shown. The Customer must then log in or register with a new customer profile. The confirmation is done via the email address that the Customer himself specifies. After that, the customer chooses the shipping option and payment option. Finally, the Customer accepts the Terms and Conditions (this document) and the sales contract is concluded.

The Customer has the choice between the following payment methods

  • via Paypal (credit card or paypal account); additional charges are charged for this method of payment
  • via transfer to account number BE33735054490746
  • through bank contact.

Harbor or one is entitled to refuse an order due to a serious customer failure regarding orders in which the Customer is involved.

Article 5: Supply and implementation of the Agreement

Items ordered through this online store are delivered in Belgium and the rest of Europe.

The delivery is made by bPost, DHL or another parcel service and for this the Customer pays additional costs, as stated in the ordering procedure.

Unless otherwise agreed or expressly otherwise specified, the goods will be delivered to the customer’s place of residence within 30 days of receipt of the order.

Any visible damage and/or qualitative deficiency of an item or other failure in delivery must be reported by the Customer to Voel without delay.

The risk of loss or damage passes to the Customer from he (or a third party appointed by him, who is not the carrier) has physically obtained the goods. However, the risk is already passed on to the Customer upon delivery to the carrier, if the customer’s carrier has been instructed to transport the goods and this choice was not provided by Voel.

Article 6: Reservation of ownership

The delivered items remain until the time of the entire payment by the Customer, the exclusive property of Harbor or men.

The Customer undertakes, if necessary, to designate the reservation of ownership of Harbor or men, e.g. to anyone who would seize the items not yet paid in full.

Article 7: Right of withdrawal

The terms of this article apply only to Customers who, in their capacity as consumers, purchase items online from Harbor or men.

The Customer has the right to revoke the contract within a period of 14 calendar days without giving reasons.

The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, physically acquires it.

In order to exercise the right of withdrawal, the Customer must inform Harbor of 63, Leopoldstraat, 2000 Antwerp, Belgium, by an unambiguous statement (e.g. written by post, fax or e-mail) of his decision to rescind the agreement. The Customer can use the attached model form for withdrawal, but is not required to do so.

In order to comply with the withdrawal period, the Customer must send his notice regarding his exercise of the right of withdrawal before the withdrawal period has expired.

The Customer must return the goods to Voel, but in any case no later than 14 calendar days after the day on which he communicated his decision to rescind the contract to Voel, to Voel, Heikant 1b, 9190 Stekene, Belgium. The Customer is on time when he returns the goods before the 14 calendar days deadline has expired.

The direct costs of returning the goods are borne by the Customer.

If the returned product is somehow reduced in value, Harbor reserves or is entitled to hold the Customer liable and seek damages for any impairment of the goods resulting from the customer’s use of the goods that goes beyond what is necessary to determine the nature, characteristics and operation of the goods.

Only items contained in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be recovered.

If the Customer rescinds the agreement, Feel will refund all payments received from the Customer up to that point, including the standard delivery fee, to the Customer within a maximum of 14 calendar days after Feel has been notified of the Customer’s decision to rescind the agreement. In the case of sales agreements, Feel may wait until he has recovered all the goods, or until the Customer has demonstrated that he has returned the goods, whichever time comes first.

Any additional costs resulting from the customer’s choice of delivery other than the cheapest standard delivery offered by Harbor or one offered will not be refunded.

Feel reimburses the Customer with the same means of payment as the customer made the original transaction, unless the Customer has expressly otherwise consented; in any case, the Customer will not be charged for such a refund.

The Customer cannot exercise the right of withdrawal for:

  • service agreements after the full implementation of the service;
  • the supply or provision of goods or services the price of which is subject to fluctuations in the financial market over which Harbor or one has no influence and which may occur within the withdrawal period;
  • the supply of goods manufactured according to the customer’s specifications, or which are clearly intended for a specific person;
  • the supply of goods irrevocably mixed with other products after delivery by their nature

Article 8: Guarantee

Under the Law of 21 September 2004 on the protection of consumers when selling consumer goods, consumers have legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial guarantee leaves these rights undiminished.

In order to appeal to the warranty, the Customer must be able to present a proof of purchase. Customers are advised to keep the original packaging of the goods.

For items purchased online and delivered to the Customer’s home, the Customer should contact the Harbor to find out whether customer service and return the item to Harbor or men at his expense.

If a defect is determining, the Customer should inform Feel as soon as possible. In any case, any defect must be reported by the Customer within 2 months of its adoption. After that, any right to repair or replacement will be cancelled.

The (commercial and/or legal) warranty never applies to defects arising from accidents, neglect, falls, use of the article contrary to purpose for which it was designed, failure to comply with the instructions for use or manual, modifications or modifications to the article, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.

Defects that manifest after a period of 6 months following the date of purchase, if any delivery, are deemed to be not hidden defects, except rebuttal by the Customer.

Article 9: Customer service

The customer service of harbor of one can be reached at the telephone number +32 473632900, by e-mail at or by post at the following address Leopoldstraat 63 , 2000 Antwerp. Any complaints can be addressed.

Article 10: Penalties for non-payment

Without prejudice to the exercise of other rights available to Harbor or one, in the event of non- or late payment, the Customer shall be liable for the unpaid amount of 10% per year from the date of the default and without notice. In addition, the Customer is automatically and without notice a flat-rate compensation of 10% on the amount in question, with a minimum of 25 euros per invoice.

Without prejudice to the above, Harbor retains the right to take back the items not (fully) paid.

Article 11: Privacy

The person responsible for processing, Harbor or one respects the Belgian law of 8 December 1992 with regard to the protection of private life in the processing of personal data.

The personal data you have communicated will only be used for the following purposes: the execution of the contract concluded, the processing of the order, the sending of newsletters, advertising and/or marketing purposes.

You have a legal right to access and any correction of your personal data. Provided proof of identity (copy of identity card) you can obtain the written communication of your personal data free of charge via a written, dated and signed application to Harbor or one, Leopoldstraat 63, 2000 Antwerp, If necessary, you can also ask to correct the data that would be incorrect, inconsequent or not relevant.

In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge. To this end, you can always turn to harbor of men, Leopoldstraat 63, 2000 Antwerp,,

We treat your data as confidential information and will not pass it on, rent it or sell it to third parties.

The customer is responsible for keeping his login details confidential and using his password. Your password is stored encrypted, so Feel does not have access to your password.

Voel keeps online (anonymous) visitor statistics to be able to see which pages of the internet site are visited to what extent.

If you have any questions about this privacy statement, please contact us at,

Article 12: Use of cookies

During a visit to the site, ‘cookies’ can be placed on your computer’s hard drive. A cookie is a text file that is placed by a website server in your computer’s browser or on your mobile device when you consult a website. Cookies cannot be used to identify people, a cookie can only identify a machine.

‘First party cookies’ are technical cookies that are used by the visited site itself and which aim to make the site function optimally. E.g.: settings that the user has made on previous visits to the site, or even : a pre-filled form with data that the user has done during previous visits.

‘Third Party cookies’ are cookies that do not come from the website itself, but from third parties, e.g. a present marketing or ad plug-in. E.g. cookies from Facebook or Google Analytics. For such cookies, the visitor of the site must first give permission – this can be done via a bar at the bottom or at the top of the website, with reference to this policy, which does not prevent further browsing the website.

You can set your internet browser in such a way that cookies are not accepted, that you receive an alert when a cookie is installed, or that the cookies are subsequently removed from your hard drive. You can do this through your browser’s settings (via the help feature). Keep in mind that certain graphics elements may not appear correctly, or that you will not be able to use certain applications.

By using our website, you agree with our use of cookies.

Article 13: Impairment validity – non-subsidence

If a provision of these Conditions is declared invalid, unlawful or null and void, it will in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by Harbor or one to enforce any of the rights listed in these Terms, or any right to exercise them, will never be seen as a lapse in such provision and will never affect the validity of those rights.

Article 14: Conditions for amendment

These Terms are supplemented by other conditions that are explicitly referred to, and the general terms of sale of Harbor or one. In the event of contradiction, these Conditions prevail.

Article 15: Evidence

The Customer accepts that electronic communications and backups can serve as evidence.

Harbor of one has endorsed the Rules of the UNIZO e-commerce label. A copy of these Rules of Procedure and access to UNIZO’s complaints procedure shall be available through

Article 16: Applicable Law – Disputes

Belgian law applies, with the exception of the provisions of private international law on applicable law.

The courts of the consumer’s place of residence have jurisdiction in legal disputes. The Consumer can also turn to the ODR platform(

Annex 1: Model form for withdrawal

Dear Customer, this form should only be filled out and returned if you wish to rescind the agreement.

At harbor of men, Leopoldstraat 63, 2000 Antwerp,,

I/We (*) share/inform (*) you hereby that I/we (*) recant our contract regarding the sale of the following goods/delivery of the following service (*) (*):

Ordered on (*)/Received on (*):

Name/Consumer names:

Consumer address:

Consumer signature(s):


(*) Strike out what doesn’t apply.